- Skilled Experts
- Field Service
unified service experience
Deliver a consistent, unified omnichannel experience. SAP Service Cloud solutions take the pressure off your call-centre agents and support your customers before and after the first purchase.
Solve customer problems quickly and keep them happy. Avoid broken fragmented experiences by giving your agents the information they need to help
Know your customer. Create one single overview per customer with service history and interactions with all departments
Minimize downtime, diagnose issues quickly and speed-up the end-to-end process
Develop an elite team of skilled experts
Solve issues with an elite team of skilled experts.
Direct enquiries to the expert you need, no matter where they come from using omnichannel engagements.
Meet service demands and volumes with skilled staff.
Be ready for anything. Maintain well-trained service teams who know what they’re doing.
next generation of self-service
Give your customers access to the answers they need.
Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service
Give your customers easy access to information anywhere at any time, even when your offices are closed.
Create a unified experience to eliminate information silos by importing content from disparate systems
Automate conversations and take relevant actions with conversational AI
Deliver the next generation of self-service
Customers expect superior service
They expect to be delighted! If they are disappointed, they will go elsewhere. Better, faster, more efficient field service is the key success factor to customer delight.
Bring together customer, service, field technician, & management
Crowd Service: allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Knowledge Management: Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Scheduling: Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Our SAP Solutions
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Our Partners have proven themselves across endless number of projects around the globe
As our network extends across Vendors, we can recommend you partners that have both skills for front and back end
We leverage on a long lasting history in Management Consulting and CRM Software, to make sure you get the best possible implementation