SAP Service Cloud


Be the company customers recommend.Enhance the customer experience with seamless, first-class support throughout their journey.

Solution Functionality

  • Overview
  • Skilled Experts
  • Self-service
  • Field Service

unified service experience

Deliver a consistent, unified omnichannel experience. SAP Service Cloud solutions take the pressure off your call-centre agents and support your customers before and after the first purchase.

  • Solve customer problems quickly and keep them happy. Avoid broken fragmented experiences by giving your agents the information they need to help

  • Know your customer. Create one single overview per customer with service history and interactions with all departments

  • Minimize downtime, diagnose issues quickly and speed-up the end-to-end process

Develop an elite team of skilled experts

Solve issues with an elite team of skilled experts.

  • Direct enquiries to the expert you need, no matter where they come from using omnichannel engagements.

  • Meet service demands and volumes with skilled staff.

  • Be ready for anything. Maintain well-trained service teams who know what they’re doing.

next generation of self-service

Give your customers access to the answers they need.

  • Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service

  • Give your customers easy access to information anywhere at any time, even when your offices are closed.

  • Create a unified experience to eliminate information silos by importing content from disparate systems

  • Automate conversations and take relevant actions with conversational AI

  • Deliver the next generation of self-service

Customers expect superior service

They expect to be delighted! If they are disappointed, they will go elsewhere. Better, faster, more efficient field service is the key success factor to customer delight.  

Bring together customer, service, field technician, & management   

  • Crowd Service: allows customers to leverage an Uber-like platform to find available field service technicians in real-time.

  • Knowledge Management: Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.

  • Scheduling: Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.

Get a Partner Today!


    Our Partners have proven themselves across endless number of projects around the globe

  • Across Vendors

    As our network extends across Vendors, we can recommend you partners that have both skills for front and back end


    We leverage on a long lasting history in Management Consulting and CRM Software, to make sure you get the best possible implementation 

digitus Contact Us


79 Ayer Rajah Crescent, Singapore 139955

GERMANY OFFICE (by KVP-Solution)  

Aalener Str. 19, 71229 Leonberg, Germany

CHILE OFFICE (by KVP-Solution)

Diagonal Oriente 1620, Santiago, RM, Chile


Phone: +65 3138 4106

9:00AM - 5:00PM (GMT+8)