Salesfoce Marketing Cloud
KNOW & ENGAGE CUSTOMERS ACROSS EVERYTHING
Be the company future customers want to talk to.
Get to know your prospects.

Solution Functionality

  • Overview
  • Journey Builder
  • Email Studio
  • Marketing Cloud
  • Social Studio

Marketing Automation


Connect with them wherever they are. Figure out what they want. Give them what they’re looking for. Engage across the entire journey. Analyse the impact.
 

 



Journey Builder

Deliver cross-channel personalised experiences at every step of the customer lifecycle with B2C journey management.

  • LISTEN FOR CUSTOMER CUES
  • CONNECT THE ENTIRE EXPERIENCE
  • ADAPT WITH EACH CUSTOMER
  • DISCOVER DISTRIBUTED MARKETING

Harness customer data to power your relationships. Personalise experiences and identify what defines each customer to build upon it.

Understand your customers with comprehensive data.

Use comprehensive data to understand your customers, their browsing behaviours and purchase history to create personalised messaging.

Make every moment count.

Never miss a thing. Create a customer journey based on real-time events like purchases, mobile downloads or closed service cases.

Be prepared for changing preferences.

Keep up with changes so you can make continuous adjustments based on past behaviour and predictions.

Align your message across every marketing channel.

Visualise your strategies with journey mapping.

Affect change by using mapping to visualise your customers’ journeys.

Use one voice across every marketing channel.

Give customers the right information, right where they are. Create a cohesive brand voice across all channels. Seamless communications across email, SMS, push notifications, ads, landing pages and apps.

Involve every department.

Unite all department to achieve your goal of customer satisfaction. Marketing, commerce, sales and service.

Be reactive, adapt to each customer.

Be proactive about changes in customer behaviour.

Improve performance and be ready for anything with automated journey logic. Leverage reporting so you can affect change.

Scale with your business.

Scale with your business, a huge pool of individual customers, each with a personalised journey.

Analyse to deliver the best experience.

Analyse all the information to achieve the best possible performance.

Make your marketing seamless across all networks. Leverage distributed marketing to enhance your brand.

Inspire alignment with corporate brand standards.

Create branded journeys across email, mobile and advertising in Marketing Cloud.

Empower anyone to be a digital marketer.

Empower everyone connected with your business to become a digital marketer, owners, franchisees, partners etc.

Personalise every message.

Tailor your content to make it personal. Use the tools in Sales Cloud, Service Cloud and Community Cloud.

Understand engagement with deep analytics.

Optimise every consumer journey by understanding engagement with deep analytics and analysing individual engagement or aggregate journey data.

Email Studio

Build smarter email 

Reach your ideal audience with ideal content 


Use data from every department to create emails from basic marketing campaigns to 1-to-1 messages via the Salesforce email marketing programme.

  • TARGET YOUR AUDIENCE
  • BUILD YOUR BEST EMAIL
  • BUILD YOUR BEST EMAIL

Inspire engagement with segments based on profile data.

Reach your ideal audience with its ideal content.

Hone your subscriber list with drag-and-drop tools so messaging is always relevant, Filter millions of profiles in seconds and get instant counts for sending.

Automate everything and become more efficient.

Free-up time for you to focus on great campaigns with automation. Schedule messages, distribute custom reports and automatically import data from any source.

Use intelligence to discover the right audience.

Increase conversions by identifying highly engaged subscribers. Use Einstein to recommend great content that really captures your audience. 

Activate first-party email data across channels.

Activate first-party email data across channels. Target subscribers, both engaged and unengaged by leveraging profile data from landing pages and user behaviour. Push segments to your DMP.

Inspire action with sophisticated, beautiful messages that engage.

Reach customers on any device with responsive design.

Quickly and effortlessly optimise for mobile so your emails always Build incredible email with a responsive design that adapts to any device, so your contacts see your message just as you envisaged it.exactly as you intended — wherever they’re opened.

Build your messages with customisable templates.

Save time with customisable templates and content blocks designed by industry experts.

Deliver dynamic messages that inspire action.

Engage your customers with dynamic messages that inspire action. Use drag-and-drop functions, HTML code and personalised scripting language to deliver surprising, engaging real-time content.

Engage customers along their journey with great messages.

Strengthen your customer relationships with email conversations that drive every stage of the customer lifecycle.

Strengthen customer relationships with personal messages whether they’re sent to 10 or 10 million contacts.

Send with confidence.

Ensure your messages get read. Send them to the top of the inbox at just the right time – establish guardrails to prevent accidental delivery of test messages.

Automate the email journey.

Lighten your workload and increase efficiency. Automate your messages. Set up a delivery schedule so customers engage with your brand the way you want them to.

Build 1-to-1 relationships with every customer.

Treat your customers like they’re the only one. Unmatched flexibility and scalability empower you to maintain 1-1 relationships even if your audience is millions.

Fine-tune as you go.

Find out what really works and use it. Fine-tune with A/B tests and sophisticated software performance reports to perfect each campaign.

Audience Studio

Know your customers and reach them wherever they are.


Strengthen your customer relationships across every touchpoint with a powerful data management platform, Audience Studio (formerly DMP). Unify and capture data for deep insights and complete data profiles. 

  • CREATE COMPLETE DATA PROFILES
  • DISCOVER NEW INSIGHTS
  • MANAGE CONSENT

Combine all of your data from any source to deliver more personalised marketing experiences.

Capture all your customer data.

Personalise your marketing with the only DMP that captures, stores and unifies data that goes beyond advertising.

Segment your audience more precisely.

Reach your target audience more efficiently and effectively with machine learning and AI.

Reach your customers — no matter where they are.

Deliver personalised, relevant messages in the perfect moment when you understand your customers' unique footprint across all touchpoints.

Get a better understanding of your customer.

Unify disparate data sources to get a deeper understanding of your target audience.

Respond to new data signals and sources to identify new audiences.

Segment your audience more intelligently.

Use AI to analyse billions of data signals across all customer attributes and actions to develop new target audiences.

Gain insights that drive results.

Analyse unlimited event-level data attributes to understand the consumer journeys that drive campaign lift.

Time perfect customer journeys.

Base the cadence of the customer experience on data, and know the perfect time to engage.

Drive your data science with Einstein.

Uncover previously unnoticed insights by performing sophisticated data science analysis on massive datasets with Einstein.

Leverage an industry-leading native consent management framework to maintain trusted relationships with customers.


Get the tools to make compliance easier.

Get more prospects with transparent, trusted data sources. Manage consent with and industry-leading framework, use the tools to make compliance easier.

Customise to match your privacy policy.

Stay flexible, programme different consent rules across multiple markets to match trends, regulations and audience.

Handle consent across multiple markets

Stay flexible, programme different consent rules across multiple markets to match trends, regulations and audience.

Adapt to unexpected changes quickly.

Change-proof your business by adapting quickly to changes.

SOCIAL STUDIO

Listen, engage, and publish using powerful social media marketing tools — and unite marketing with sales and service over popular channels. 

  • LISTEN TO THE CONVERSATION
  • ENGAGE YOUR COMMUNITY
  • PUBLISH ON SOCIAL MEDIA
  • PUBLISH ON SOCIAL MEDIA

Analyse conversations from nearly any source to see what your fans and industry are saying.

Gather market intelligence.

Gain relevant feedback across your marketing, service, and sales campaigns with reporting tied to your social accounts from the office or on our mobile app.

Create topic profiles.

Watch for fresh topics and trends from convenient customisable dashboards — so your marketing activities are relevant.

Learn from real discussions.

Drill down to the post level and catch every comment. Listen for mentions of your brand across all networks — and use these insights to drive your marketing strategies.

Tune into customer sentiment.

Monitor audience discussions on topics that matter to your brand using machine-learning sentiment analysis and image recognition.

Respond to social posts, manage your community, and provide customer support.

Manage engagement at scale.

Deploy a single platform for all social media engagement across every department in your company. Securely manage access and roles with user and team workspaces.

Streamline your processes.

With machine learning, gauge brand sentiment and prioritise posts — then automatically route customer activity to the appropriate role in either marketing, sales, or service.

Get a single view of each customer.

Route social posts to your CRM platform to complete the picture of your customer across social, email, and other digital channels.

Provide customer service via social channels.

Open and monitor service cases based on interactions and feedback on popular social media outlets.

Create and approve content for multiple social networks and accounts.

Manage content across internal teams.

Securely manage your company’s entire social presence across teams. Create workspaces and access based on role or group to ensure brand consistency.

Collaborate on campaigns.

Draft, share, schedule, review, and approve content. Access stock photos, trending topics, and more — on your desktop or in a mobile app.

Analyse performance.

Intelligent reporting gives you a real-time snapshot on content, channel, and creative performance. Improve campaigns with a central view of all your social marketing.

Grow your audience.

Boost high-performing social posts with built-in social advertising. Reach new customers and markets.

See live displays of social and marketing activity with the Marketing Command Center.

Visualise and deliver digital insights.

Track customer interactions, brand health, and campaign results as they unfold before your eyes. Depict real-time customer feedback with on-screen imagery.

Highlight your customer’s voice.

Keep a close eye on conversations to develop insights around customer sentiment. Display insights based on region, post popularity, and words commonly associated with your product.

Respond to customers individually.

Get comprehensive multichannel views of every customer relationship — plus in-depth explorations of email campaigns, social care, and every brand journey.

Customise your Command Center experience.

Brand the overview of your products, events, and campaigns, then share your command center display on every screen in your office, regardless of size.

Get a Partner Today!

  • PROVEN

    Our Partners have proven themselves across endless number of projects around the globe

  • Across Vendors

    As our network extends across Vendors, we can recommend you partners that have both skills for front and back end

  • WITH US

    We leverage on a long lasting history in Management Consulting and CRM Software, to make sure you get the best possible implementation 

digitus Contact Us

SINGAPORE OFFICE

79 Ayer Rajah Crescent, Singapore 139955


GERMANY OFFICE (by KVP-Solution)  

Aalener Str. 19, 71229 Leonberg, Germany


CHILE OFFICE (by KVP-Solution)

Diagonal Oriente 1620, Santiago, RM, Chile


CALL US

Phone: +65 3138 4106

9:00AM - 5:00PM (GMT+8) 



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