There is growing evidence that the pace of digital transformation is accelerating. New studies point to the coronavirus crisis acting as a catalyst to remove manual and inefficient processes. There is also evidence that some businesses are keen to adopt emerging technologies to rethink traditional business processes.
A global survey of 700 CIOs in large enterprises with over 1,000 employees, conducted by Vanson Bourne and commissioned by Dynatrace, found that over the past 12 months, the majority of CIOs (89%) say their digital transformation has accelerated, and 58% say it will continue to speed up.
The benchmark, based on a global survey of 4,300 business leaders, conducted in July and August of 2020 by independent research company Vanson Bourne, found that prior to the pandemic, business investments were strongly focused on foundational technologies, rather than emerging technologies.
Adrian McDonald, EMEA president of Dell Technologies, said that the coronavirus pandemic has led to permanent changes in business. “Business models that were successful before Covid-19 became fundamentally more successful after Covid,” he said. “However, companies that had challenging business models prior to Covid have experienced greater challenges.”
Importance of automating IT
From an IT management perspective, analyst Forrester predicted that cloud native technology will continue to power digital transformation strategies. In its Predictions 2021: Cloud computing report, Forrester predicted that by the end of next year, 60% of companies will be using containers on public cloud platforms and 25% of developers will be making use of serverless architectures.
Digital transformation puts greater emphasis on joined up IT systems and the use of new and emerging technologies like augmented reality, the use of AI for predictive analytics and additive manufacturing. As Forrester has found, organisations are increasingly turning to the public cloud, to build cloud-native infrastructure to support new digital transformation initiatives.
Undoubtedly, IT departments are going to be asked to do more to help organisations make the best use of whatever technology can offer, to drive forward business recovery and growth opportunities.
There is a business case for embedding AI-powered automation in IT to manage the extra workload more efficiently. In fact, Dynatrace’s study reported that 93% of CIOs think AI-assistance will be critical to IT’s ability to cope with increasing workloads and deliver maximum value to the business.